Problem submitting an idea

Resolved Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

Hello, I have problems with this plugin. When I want to push an idea it doesn’t want to submit. It keeps saying ‘Hold on’ with a turning spinner. When I look in the logs I see:

[Mon Dec 03 14:30:04 2018] [error] PHP Fatal error: Uncaught Error: Call to undefined function sanitize_textarea_field() in ***/wp-content/plugins/ideapush/inc/functions/create-idea.php:18\nStack trace:\n#0 ***/wp-includes/plugin.php(525): idea_push_create_idea(”)\n#1 ***/wp-admin/admin-ajax.php(89): do_action(‘wp_ajax_create_…’)\n#2 {main}\n thrown in ***/wp-content/plugins/ideapush/inc/functions/create-idea.php on line 18, referer: https://***/ideeen-box/

Then I found this page: https://developer.ww.wp.xz.cn/reference/functions/sanitize_textarea_field/. In my ‘formatting.php’ file I couldn’t find the function ‘sanitize_textarea_field()’. It seems like this function was introduced in WordPress version 4.7.0. However the plugin page says that the plugin is compatible for version 4.0 or higher.

What could solve the problem?

WordPress version: 4.5.2
PHP version: 7.0.18

Viewing 13 replies - 1 through 13 (of 13 total)

Thread Starter Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

Plugin version: 4.27

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

Hi @patrick46,

Are you using the free or pro version of the plugin? Have you modified the plugin at all? Please send a link to the idea page in question. Thanks,

Thread Starter Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

Hey @northernbeacheswebsites, it’s the free version. The plugin is standard and not edited, the page is not public.

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

You will need to make the page public for me to be able to help you. Thanks,

Thread Starter Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

I’m not able to, it’s an internal website.

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

Ok I am sorry, I won’t be able to help you.

Thread Starter Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

Please think in solutions instead of limitations.

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

I am sorry, I can’t fix something I can’t see and what other users aren’t reporting. I am going to mark this as solved. If you are able to provide me access please reply and I will try my best to assist you. Thanks,

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

Also, you should also update WordPress

Thread Starter Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

Then maybe using TeamViewer is a solution.

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

I am sorry I don’t provide that level of support to free users. Have you tried updating WordPress?

Thread Starter Anonymous User 14480066
(@anonymized-14480066)

7 years, 6 months ago

I added the ‘sanitize_textarea_field()’ function in my ‘formatting.php’ file and now it’s working. So this plugin is compatible for version 4.7 and higher and not 4.0.

https://developer.ww.wp.xz.cn/reference/functions/sanitize_textarea_field/

Plugin Author Northern Beaches Websites
(@northernbeacheswebsites)

7 years, 6 months ago

Great to hear you were able to resolve the issue 🙂

Viewing 13 replies - 1 through 13 (of 13 total)

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