Hi there,
Thanks for reaching out. If this happens even with all other plugins disabled, it could mean that there’s some sort of server/database misconfiguration. I suggest checking your log files and reaching out to your hosting provider for additional help.
WordPress recommends MySQL version 8.0 or greater OR MariaDB version 10.5 or greater, with the utf8mb4 character set.
If you could share your Site Health info (Site Health -> Info -> copy to clipboard), I’m also happy to take a look and see if I spot anything unusual.
Hi @amiralavi and @swissspidy,
I’ve run into a similar issue with metadata not saving properly on a WordPress setup, though not with Web Stories specifically. In my case, it was on a site generating dynamic thumbnail pages (like https://ytdthumb.shop/), and it turned out to be a database collation mismatch. Pascal’s suggestion about checking MySQL/MariaDB versions and the utf8mb4 character set is spot on—I’d definitely start there.
When I dug into my server logs, I found errors about character encoding failing during updates. Switching my database to utf8mb4_unicode_ci and ensuring PHP had enough memory (bumped it to 256M in wp-config.php) fixed it for me. Maybe worth a shot if your host hasn’t ruled that out yet?
@amiralavi, if you’ve got your Site Health info handy like Pascal mentioned, that could help narrow it down too. Curious to hear if this resolves it—good luck!
Cheers,
Desktoopiee
