Hi gokh
Without a distinct error code printed in either PHP or JavaScript you’ll need to troubleshoot the issue.
PHP memory shortage or a plugin conflict are two possible and common causes. You can check your PHP memory usage using: https://ww.wp.xz.cn/plugins/server-ip-memory-usage/. If your WP memory is restricted to 40mb we recommend you increase it in your WordPress wp-config.php file. https://codex.ww.wp.xz.cn/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Another common cause is a plugin conflict. Temporarily deactivate all non-SiteOrigin plugins and test the Customizer. Do the memory check first because if it’s the issue, the plugin conflict test with provide confusing results.
Thread Starter
gokh
(@gokh)
Hi Andrew,
Sorry my answer is delayed. I increased the wp memory limit. I created the php.ini file and added it to the wp-admin folder. Now it’s ok, personalization panel opens.
Thank you..
Super 🙂 Glad you were able to resolve.
All the best.
Thread Starter
gokh
(@gokh)
Thank you you are so kind..
