Problem Vanity Url .it.html

  • Resolved ilithio

    (@ilithio)


    6 months ago

    Hello, I don’t understand why — or maybe I do — one of my listings on Booking is not being loaded into the reviews plugin.
    The link is like this: https://www.booking.com/hotel/it/HOTELNAME.IT.html

    I’m wondering if the consecutive .IT and .HTML might be causing issues. At the moment, no reviews are showing, even though there are 155 of them. It seems as if there is some conflict with the name HOTELNAME.IT.

    How can I fix this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Szilveszter from Trustindex

    (@szlifkaszilveszter28)

    6 months ago

    Hi @ilithio!

    Thank you for reaching out and we are sorry to hear that you experienced this issue with the plugin.

    We tried to access the link you sent us, but unfortunately it directed us to a page that does not exist.

    Could you please send us the exact URL you are trying to connect? After that we can check that out and see what the issue is.

    Feel free to reach out if you need help with anything else!

    Trustindex Support Team

    Thread Starter ilithio

    (@ilithio)

    6 months ago

    This is the link: https://www.booking.com/hotel/it/bedandclimbing.it.html#tab-reviews

    The apartment has reviews but your widget says they aren’t there.

    • This reply was modified 6 months ago by ilithio.
    Plugin Support Szilveszter from Trustindex

    (@szlifkaszilveszter28)

    6 months ago

    Hi @ilithio!

    Thank you for getting back to us about the issue with the plugin.

    We managed to connect the link you sent us on a test page.

    Could you please try the recreate plugin button in the advanced tab?

    Feel free to reach out if you need help with anything else!

    Trustindex Support Team

    Thread Starter ilithio

    (@ilithio)

    6 months ago

    same problem. This is the red alert:

    While downloading the reviews, we noticed that your connected page was not found.
    If it really exists, please contact us to resolve the issue or try to connect it again.

    Plugin Support Szilveszter from Trustindex

    (@szlifkaszilveszter28)

    6 months ago

    Hi @ilithio ,

    Thank you for trying!

    Please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin and send us the URL please: https://pastebin.com/

    You can send it to us via email:[email protected]

    https://snipboard.io/BbziPU.jpg

    https://snipboard.io/qX3sQu.jpg

    Waiting for your reply,

    Trustindex Support Team

    Thread Starter ilithio

    (@ilithio)

    6 months ago

    Sent! Thank you!

    Plugin Support Akos from Trustindex

    (@akosti)

    5 months, 3 weeks ago

    Hi @ilithio ,

    Thank you! Our colleagues will check it and get back to you as soon as they have new information.
    I appreciate your cooperation!

    Best regards,
    Trustindex Support Team

    Plugin Support liditrudex

    (@liditrudex)

    5 months ago

    Hi @ilithio ,

    Thank you for your patience!

    Our team has reviewed the information, and it looks like the issue you’re experiencing should be resolved in the latest version of the plugin.
    Could you please update the plugin to the most recent release and check if the problem persists?

    If you still encounter the same issue after updating, just let us know and we’ll be happy to investigate further.

    Kind regards,
    Trustindex Support Team

Viewing 8 replies - 1 through 8 (of 8 total)

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