Problem when renew subscription

  • Resolved ke05

    (@ke05)


    8 years, 8 months ago

    Hi,

    We have this one particular customer always have problem everytime he want to purchase/ renew subscription on our site.

    Please find the error message here https://imgur.com/a/EPMyT

    Is there any possible reason that cause failed paypal payment? If you need any further information to investigate the case, please let us know.

    Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Georgian Cocora

    (@raster02)

    8 years, 7 months ago

    Hello @ke05,

    You’re using the PayPal Standard gateway ?
    Is he sure that he logs in with the right account and that is account balance/credit card is valid and he has the money to pay for the subscription ?

    Regards.

    Thread Starter ke05

    (@ke05)

    8 years, 7 months ago

    Hi Georgian,

    Yes, I am using Paypal Standard gateway.

    Will ask him and update you with the details.

    Thanks.

    Thread Starter ke05

    (@ke05)

    8 years, 7 months ago

    Is he sure that he logs in with the right account and that is account balance/credit card is valid and he has the money to pay for the subscription ?

    Yes. He is sure using the valid account with enough balance to pay for the subscription. The thing is he did not get the paypal page but got the error immediately after click the renew button.

    Plugin Author Georgian Cocora

    (@raster02)

    8 years, 7 months ago

    Hello @ke05,

    Can he reproduce this issue ? By this I mean that he should go to that page again, enter his details and see if it works or not.

    Regards.

    Thread Starter ke05

    (@ke05)

    8 years, 7 months ago

    Yes, he is able to reproduce the problem. And I have one more subscriber reported it.

    Thread Starter ke05

    (@ke05)

    8 years, 6 months ago

    any update on this?

    Plugin Author Georgian Cocora

    (@raster02)

    8 years, 6 months ago

    Hello @ke05,

    Update to the latest version (1.6.1) and ask him to try again. We fixed a bug where exactly what you explained was happening for users with IPv6 format IP addresses.

    Regards.

Viewing 7 replies - 1 through 7 (of 7 total)

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