Problem while sending the test email.

  • Resolved Lara_11

    (@lara11)


    1 year, 9 months ago

    My contact form when filled out says email has been sent, but I don’t actually receive anything.

    Versions:
    WordPress: 6.6.1
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 4.1.1

    Params:
    Mailer: smtp
    Constants: Yes
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: mail.chicagoteez.com
    Port: 587
    SMTPSecure:    tls
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
    Apache.mod_security: No

    Debug:
    Email Source: WP Mail SMTP Mailer: Other SMTP SMTP Error: Could not authenticate.

    SMTP Debug:
    2024-08-25 20:39:31 Connection: opening to mail.chicagoteez.com:587, timeout=30, options=array()
    2024-08-25 20:39:31 Connection: opened
    2024-08-25 20:39:31 SERVER -> CLIENT: 220-box5879.bluehost.com ESMTP Exim 4.96.2 #2 Sun, 25 Aug 2024 14:39:31 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
    2024-08-25 20:39:31 CLIENT -> SERVER: EHLO chicagoteez.com
    2024-08-25 20:39:31 SERVER -> CLIENT: 250-box5879.bluehost.com Hello box5879.bluehost.com [162.241.24.149]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250-STARTTLS250 HELP
    2024-08-25 20:39:31 CLIENT -> SERVER: STARTTLS
    2024-08-25 20:39:31 SERVER -> CLIENT: 220 TLS go ahead
    2024-08-25 20:39:31 CLIENT -> SERVER: EHLO chicagoteez.com
    2024-08-25 20:39:31 SERVER -> CLIENT: 250-box5879.bluehost.com Hello box5879.bluehost.com [162.241.24.149]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250 HELP
    2024-08-25 20:39:31 CLIENT -> SERVER: AUTH LOGIN
    2024-08-25 20:39:31 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2024-08-25 20:39:31 CLIENT -> SERVER: [credentials hidden]
    2024-08-25 20:39:31 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2024-08-25 20:39:31 CLIENT -> SERVER: [credentials hidden]
    2024-08-25 20:39:33 SERVER -> CLIENT: 535 Incorrect authentication data
    2024-08-25 20:39:33 SMTP ERROR: Password command failed: 535 Incorrect authentication data
    SMTP Error: Could not authenticate.
    2024-08-25 20:39:33 CLIENT -> SERVER: QUIT
    2024-08-25 20:39:33 SERVER -> CLIENT: 221 box5879.bluehost.com closing connection
    2024-08-25 20:39:33 Connection: closed
    SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    1 year, 9 months ago

    Hi @lara11,

    Thanks for reaching out! It appears that you have configured the WP Mail SMTP plugin incorrectly, which is causing your emails not to be delivered correctly.

    Please get in touch with Bluehost support with the above error log, and they should be able to assist you accordingly.

    In the meantime, you may also configure an alternative mailer on your site.

    I hope this helps. Thanks!

Viewing 1 replies (of 1 total)

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