Problem with Adding Matches/Events

  • hyrulecs

    (@hyrulecs)


    7 years, 4 months ago

    Dear Support,

    we have the following problem:

    When we’re trying to add an event/match we click on Team #1 and Team #2 and select all players from both teams (Picture 1 – https://imgur.com/a/YGucVE6)

    After publishing the match the teams are removed (Picture 2 https://imgur.com/a/YGucVE6) so we cant add a result 🙁 (Picture 3 https://imgur.com/a/YGucVE6)

    We are using the free version, but we saw a page where it’s working with the free version as well, so we hope you can help us out =)

    Regards. Patrick

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Savvas

    (@savvasha)

    7 years, 4 months ago

    Hi @hyrulecs,

    As I see the Team #1 is still there, but Team #2 was removed. Is that correct? Did you make sure that both teams are assigned to the same League and Season as the match?

    Thanks,
    Savvas

    Thread Starter hyrulecs

    (@hyrulecs)

    7 years, 4 months ago

    Hey Savvas,

    thanks for your answer. But both teams are assigned to “League 1” and “Season 2019”

    Plugin Contributor Savvas

    (@savvasha)

    7 years, 4 months ago

    Can you share a screenshot with the edit pages of both teams?

    Thanks,
    Savvas

    Thread Starter hyrulecs

    (@hyrulecs)

    7 years, 4 months ago

    Here you are 🙂

    View post on imgur.com

    Patrick

    Plugin Contributor Savvas

    (@savvasha)

    7 years, 4 months ago

    From the screenshots I can see that you have both teems assigned to league 99 Damage Liga and to season 2019. Did you assign the same league ans season at this match?

    Thanks,
    Savvas

    Thread Starter hyrulecs

    (@hyrulecs)

    7 years, 4 months ago

    Yes, Sir!

    Thread Starter hyrulecs

    (@hyrulecs)

    7 years, 3 months ago

    ?

    Plugin Contributor Savvas

    (@savvasha)

    7 years, 3 months ago

    Hi @hyrulecs ,

    The truth is that I cannot reproduce this kind of behaviour you describe. Please try to disable ALL plugins except SportsPress and switch to a default theme like Rookie or TwentySeventeen and check if the issue is still present.

    Sorry for the late reply 🙂

    Thanks,
    Savvas

Viewing 8 replies - 1 through 8 (of 8 total)

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