Problem with Advanced Menu Widget on Mobile Device

Resolved Hindistack
(@hindistack)

2 years, 6 months ago

Hello, I am writing to bring to your attention an issue I have encountered while using the plugin recently. Specifically, I am experiencing a problem with the Advanced Menu Widget on mobile devices.

Upon refreshing the mobile device, the dropdown menu briefly appears for a second and then promptly corrects itself. I have attached images and a video for your reference to provide a clearer understanding of the situation.
Widget Image – https://i.ibb.co/2yfP2fW/Screenshot-2023-11-20-at-4-42-25-PM.png
Problem Image – https://i.ibb.co/GHmzgwB/Screenshot-2023-11-20-at-4-43-08-PM.png
Problem Video Link – https://drive.google.com/file/d/1iPbs2PXUljd0FIh_bT6nu0nlTIEdkD7Y/view?usp=sharing

Your assistance in resolving this matter would be greatly appreciated. If you require any further information or details, please do not hesitate to reach out.

Thank you for your time and support.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Sadman Sakib Nadvi
(@sadmansakibnadvi)

2 years, 6 months ago

Hi @hindistack

Greetings. Sorry for the inconvenience.

Can you please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Elementor and Essential Addons. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

Besides, you can switch to a different theme like Astra, Flexia, or Twenty Twenty Three. And, check back as well.

Let me know how it goes. Thank you!

Thread Starter Hindistack
(@hindistack)

2 years, 6 months ago

Hello @sadmansakibnadvi, I tried all the steps you had mentioned, but none of them worked. I switched the theme to a different one and also deactivated all the plugins, but still, I am facing the same problem. I think the issue is within the ‘Advanced Menu’ widget in the mobile view. Please look into it. I have also attached a reference video for clarification. Thank you.
Video Link – https://drive.google.com/file/d/1NYu9HIdUQV-5Ee7V36iQd7VdGAzGA7Du/view?usp=sharing

Thread Starter Hindistack
(@hindistack)

2 years, 6 months ago

Any Update?

Plugin Support Sadman Sakib Nadvi
(@sadmansakibnadvi)

2 years, 6 months ago

Hello @hindistack

Greetings.

Sorry, I didn’t notice this earlier. Advanced Menu is a PRO feature of Essential Addons. As per the ww.wp.xz.cn policy, we cannot provide support for Premium Features. So, I would request you to contact our support here: https://wpdeveloper.com/support/

We will check and get back to you, no worries.

PS: we have checked the issue as well. Please contact our support, we will fix the issue.

Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Problem with Advanced Menu Widget on Mobile Device’ is closed to new replies.

Tags