Problem with authentication

  • Resolved caiqalmeida

    (@caiqalmeida)


    6 years, 10 months ago

    Hey, im having problems with my site, when i access birmind.com.br SSL its okay, but when i put www, isnt authenticated.

    Can someone help me ? I dont know much about this subject.

    Thankful in advance

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mark

    (@markwolters)

    6 years, 10 months ago

    Hi,

    this happens because your certificate only contains bitmind.com.br and not www .birmind.com.br. For a certificate to be valid for the www domain, the www .birmind.com.br domain has to be present on the SSL certificate alongside the non-www domain. Adding the www domain to the certificate will solve this issue.

    • This reply was modified 6 years, 10 months ago by Mark.
    Thread Starter caiqalmeida

    (@caiqalmeida)

    6 years, 9 months ago

    Hi Mark, thank you for your fast answer.

    But i use a plugin called “Really Simple SSL”, do you know how i do it ? Because it is automatic, i dont need do set nothing on de plugin.

    Plugin Author Mark

    (@markwolters)

    6 years, 9 months ago

    Hi,

    Really Simple SSL is not an SSL certificate but a tool to configure your site for SSL, the plugin requires a valid SSL certificate before it can work correctly.

    Thread Starter caiqalmeida

    (@caiqalmeida)

    6 years, 9 months ago

    And how can i generate a valid SSL certificate ?
    I am a amateur in this things, can you show me some tutorial or something like that ? I would be very grateful

    Plugin Author Mark

    (@markwolters)

    6 years, 9 months ago

    We usually recommend to contact your hosting provider about this issue, they have access to the server/certificate and can update the certificate for you.

Viewing 5 replies - 1 through 5 (of 5 total)

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