Problem with connecting to any server

Resolved aliamrezaie
(@aliamrezaie)

5 years, 3 months ago
I’ve tested three mail options of this plugin, and every time I try to send a test email I get this error: “Could not connect to the SMTP host.”
I tested my own Cpanel mail server, yahoo SMTP servers, and Sendinblue. using all of them gave me the same error.
I even thripple checked the settings.
could you help me, please?
- This topic was modified 5 years, 3 months ago by aliamrezaie.

Viewing 5 replies - 1 through 5 (of 5 total)

Sanjeev Aryal
(@sanzeeb3)

5 years, 3 months ago

Hi @aliamrezaie,

Please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

Likely is outbound SMTP connection is blocked by some firewall in your server.

Thanks!

Thread Starter aliamrezaie
(@aliamrezaie)

5 years, 3 months ago

Thanks for your response Sanjeev.
here is the full error log:

`Versions:
WordPress: 5.6.2
WordPress MS: No
PHP: 5.6.40
WP Mail SMTP: 2.6.0

Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtp.mail.yahoo.com
Port: 587
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)

Server:
OpenSSL: OpenSSL 1.0.2u 20 Dec 2019

Debug:
Mailer: Other SMTP
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

SMTP Debug:
2021-03-02 01:03:24 Connection: opening to smtp.mail.yahoo.com:587, timeout=300, options=array()

2021-03-02 01:03:25 Connection failed. Error #2: stream_socket_client(): unable to connect to smtp.mail.yahoo.com:587 (Connection refused) [/home/atsgroup/public_html/wp-includes/PHPMailer/SMTP.php line 381]

2021-03-02 01:03:25 SMTP ERROR: Failed to connect to server: Connection refused (111)

SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting`

I hope this problem could solve soon.

Sanjeev Aryal
(@sanzeeb3)

5 years, 3 months ago

Hi @aliamrezaie,

Thanks for the error log. That indicates outbound SMTP connection is blocked by some firewall in your server. Please contact your web host and ask them to open the blocked SMTP port. You might want to try using port 465 and SSL encryption.

Have a good one!
Anonymous User 14631790
(@anonymized-14631790)

5 years ago
Hello @aliamrezaie
Hope you are doing well,
```
on this file location plugins/wp-mail-smtp/src/Processor.php

on this function: phpmailer_init (consider Replacement 1 and Replacement 2) as below.
 
public function phpmailer_init( $phpmailer )
{
	Replacement 1:
	replace this line:  $mailer  = $options->get( 'mail', 'mailer' );
	with this line: $mailer  = 'mail';	// I know this is static but it's quick solution
	
	Replacement 2:
	replace this line: if ( 'smtp' === $mailer ) {
	with this line: if ( 'mail' === $mailer ) {
}

Now check with Email Test
Let me know if it helps
Thanks
```
- This reply was modified 5 years ago by Anonymous User 14631790. Reason: to help
- This reply was modified 5 years ago by Anonymous User 14631790.
Anonymous User 14631790
(@anonymized-14631790)

5 years ago

Hello @aliamrezaie
Hope you are doing well,

`on this file location plugins/wp-mail-smtp/src/Processor.php

on this function: phpmailer_init (consider Replacement 1 and Replacement 2) as below.

public function phpmailer_init( $phpmailer )
{
Replacement 1:
replace this line: $mailer = $options->get( ‘mail’, ‘mailer’ );
with this line: $mailer = ‘mail’; // I know this is static but it’s quick solution

Replacement 2:
replace this line: if ( ‘smtp’ === $mailer ) {
with this line: if ( ‘mail’ === $mailer ) {
}

Now check with Email Test
Let me know if it helps
Thanks