Problem with “Customize Select Field” field

  • Resolved michelesaporiti

    (@michelesaporiti)


    11 months, 3 weeks ago

    I have a problem with the single-select “Customize Select Field”. If I click on the part highlighted above in the screenshot, the drop-down menu opens correctly, while if I click on the lower part of the rectangle, the first option (general contractor) is automatically selected.

    If I click in this area it opens:

    If I click in this area it doesn’t open

    I can’t insert the link to the page because it is currently in draft and I can’t publish it

    How do I solve this problem?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    11 months, 3 weeks ago

    Hi @michelesaporiti,

    Not sure whether I fully understand the issue, I gave a quick test, but it works fine in general. Possible to provide us with the form export so that we could have a better idea?

    Could you also let us know if you get the same issue if you try to test the same in a staging website with a default WP theme and with all the plugins disabled except Forminator?

    The above step will also help us in ruling out if its a plugin specific issue or not.

    Please check the following doc on how to export a form:

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

    You can share the export file via Google Drive, Pastebin, Dropbox, or any cloud service in the next reply.

    Looking forward to your response.

    Best Regards,

    Nithin

    Thread Starter michelesaporiti

    (@michelesaporiti)

    11 months, 3 weeks ago

    Hi Nithin, I tried to create a new form without any customization and inserting only the field in question but I continue to encounter the problem. I share with you in this we transfer link both the export of the form and the screen recording of the problem I am encountering.

    https://we.tl/t-JKMXlW7ec5

    Let me know if you can view everything from the we transfer link I sent you.

    Thanks again for the support.
    Michele

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    11 months, 3 weeks ago

    Hi @michelesaporiti

    Thank you for the video and form,

    I could see the problem is related to position of dropdown field, it seems the JS is not being able to calculate the position properly which causes the problem, however, when I imported to my site with default WordPress theme and no other plugin it worked well.

    It indicates a conflict, could you create a staging site https://ww.wp.xz.cn/plugins/wp-staging/ and then run a full conflict test? https://wpmudev.com/docs/getting-started/getting-support/#conflict-test

    In the meantime, I could find your site URL in the form content but couldn’t locate the form on front end, would it be possible to share a test page URL with the form so we can see if any CSS fix is doable?

    Best Regards
    Patrick Freitas

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    11 months, 1 week ago

    Hello @michelesaporiti ,

    I hope you’re doing great today!

    Since we haven’t heard from you for a while, I’ll be marking this thread as resolved for now. Please feel free to reopen it, in case you still need our assistance.

    Best Regards,
    Dmytro

Viewing 4 replies - 1 through 4 (of 4 total)

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