• Resolved fredmomo

    (@fredmomo)


    Hi everyone, I have a problem with defender on some wordpress site, when I go to “defender>firewall>logs” I have a prompt who tell:

    “An error occurred while synchronizing the Custom IP List.”

    Someone could help me ?

    Thanks, best regard

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @fredmomo

    Hope you are doing well today.

    Since the global IP list is stored in our servers, it needs to be synced with HUB, if your site is having issues syncing with HUB, that error will appear.

    I ran some tests in my lab site but couldn’t replicate this issue.

    We may need to check the site logs in our end, Could you please provide us a list of the site that having this issue, so we can test this further on our end?

    You can send us an email and share these information: [email protected]

    Subject: ATTN: WPMU DEV support – wp.org

    Please send:
    – Link to your WordPress site
    – Link back to this thread for reference (https://ww.wp.xz.cn/support/topic/topic-title/)
    – Any other relevant URLs/info

    To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.`

    Best Regards
    Amin

    Thread Starter fredmomo

    (@fredmomo)

    Hi, I am fine thank you

    If it’s just the synchro with the hub, it is not important for me

    Thank you for your help, best regard and happy new year

    Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @fredmomo,

    Please note that, without syncing, the Global IP list won’t be updated, and the Global AntiBot Global Firewall feature may not work as expected.

    Since you do not need any further assistance with this, I will mark this ticket as resolved. Please feel free to reach out to us if you need any further help. We are here to help.

    Thank you and happy New Year!

    Best Regards,
    Nebu John

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.