Problem with displaying font themes

Resolved karzag
(@karzag)

2 years ago

Hello 🙂 I noticed today, that font themes on my website don’t display properly. When I’m logged in, everything looks fine. When I’m not logged in, theme fonts are changed for some basic type (Times New Roman or sth like that). It should be Poppins and Raleway. Sometimes reloading the page works, but usually not. I’ve tried this with Google Chrome, Edge and on my phone – the browser is not the issue. Any ideas?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

architalevelup
(@architabasandrai20)

2 years ago
Hi @karzag,

I reviewed your website, Poppins and Raleway font is displayed on frontend. Check the screen recording for reference: https://share.zight.com/JruE1zAp

I have noticed you have cache plugin installed. Check the screenshot for reference: https://share.zight.com/yAuz6xjp

Clear the website and browser cache from your end and check in the incognito window.
- Check the article to clear the cache: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/clearing-your-website-cache/
- Check the article to clear the browser cache and cookies: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
I hope this helps, please let us know if we can assist you further.

Best Regards,
Archita
Thread Starter karzag
(@karzag)

2 years ago

Thanks for the answer! I’ve cleared website and browser cache. Unfortunately, the problem still ocurres. I’ve noticed that it happens after accepting cookie policy – at first fonts are ok. Maybe it has something to do with my cookie plugin?

architalevelup
(@architabasandrai20)

2 years ago

Hi @karzag

Thanks for the update.

Can you try deactivating the cookie plugin and see if it resolves the issue?

Please clear your browser cookies before doing any testing.

I hope this helps. Let us know if we can assist you further.

Best Regards,
Archita

Thread Starter karzag
(@karzag)

2 years ago

Yes, it helped. When the cookie plugin is deactivated, everything displays correctly. I was planning to change this plugin anyway, so I’ll let you know after the change if it worked.

architalevelup
(@architabasandrai20)

2 years ago

Hi @karzag,

Great to know you got this sorted now. Thanks for updating us on this.

Do let us know how it goes. Please open a new support topic if you have a different inquiry.

Have a wonderful weekend.

Regards,
Archita

Thread Starter karzag
(@karzag)

2 years ago

I’ve changed cookie plugin and now everything is fine. Problem solved, thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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