• Resolved dannyfritz

    (@dannyfritz)


    Hello,

    nice Plugin, but i have a problem.
    When a customer is in Checkout and will pay with eps or sofort, then it open an white popup, load some seconds and closed it.

    Nothing is then happen, please help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @dannyfritz

    Thank you for reaching out to us, we are here to help.

    This issue could be caused by 2 things:

    1) plugin conflict. To verify this, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behaviour persists. Here’s a guide that explains the steps in more detail: How to test for conflicts

    2) Account issue. It might be that your account does not allow these alternative payment methods; although I have not seen this limitation before. You might want to reach out to PayPal Merchant Technical Support and ask if there might be any restriction in place for your account.

    One last thing I would also check, is to verify the functioning of your webhooks. This can be done with the 2 button (Simulate & Resubscribe) that can be found in the bottom of the setting tab “Connection”.

    Please let me know if this helps you get this resolved and if you require any more support.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)

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