problem with facebook

Hi there @francescaa18

When I click on the confirmation for “send for control”, an error message comes out.

Could you share a screenshot of the page this is happening on please and also confirm what error message you are seeing?

Thanks!

Hi @francescaa18

Thanks for your reply.

The facebook support keeps saying that the problem is caused by you and they want you to disconnect my woocommerce from facebook so as to start a clean procedure again.

If you would like to try uninstalling and disconnecting your WooCommerce store from Facebook to try reconnecting, we have a tutorial on how to do this here:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

If that doesn’t work, I would suggest the below.

If your site is live, then create a clone of it in a couple of clicks using the free WP Staging plugin:
https://ww.wp.xz.cn/plugins/wp-staging/

This will allow you to test without affecting your main site.

Please then disable all plugins apart from WooCommerce and Facebook for WooCommerce, and switch to a default theme such as Storefront:

https://woocommerce.com/products/storefront/

If you are able to connect this clone site to Facebook, we know there is something on your live site blocking the connection and we can perform a similar test on there.

If however you are not able to connect even on the cloned site, this suggests the issue is coming from Facebook.

In that case, if you contact them through the link I have highlighted in the below screenshot, they can assist further:

Link to image: https://d.pr/i/zNK95W

We will be standing by for your response.

Hi there @francescaa18

Thanks for your reply.

Can you confirm that on your part there is no connection between my site and facebook?

We’re not able to see that on our end as we don’t have access to your site or your Facebook Business Manager.

However you can follow the steps here to make sure the connection is fully removed before trying to connect again:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

I did a test from my test site (this is not a staging copy but a subdomain identical to my site that I use for testing) both with active plugins and disabling all plugins

Thanks for testing this. It does indeed sound like this is coming from an issue on Facebook’s end as if a staging site with no other plugins is unable to connect then there isn’t likely to be anything within WooCommerce or Facebook for WooCommerce blocking this.

Could you please reach out to Facebook’s support team once more on the link I highlighted and explain the steps you have already tried:

Link to image: https://d.pr/i/zNK95W

They can look into it once more and see if they are able to provide any more information.

Once you have spoken to them, let us know what they say and we can look at the next steps with you here.