Problem with Facebook insert block

  • kulikovdv

    (@kulikovdv)


    7 years, 3 months ago

    Hi!

    I have problem with Facebook insert block. After inserting a link to a video from Facebook into this block, a large empty field is displayed on the mobile version, immediately after the video. If you insert a caption under the video, a large blank field appears between the video and the caption. The problem occurs only when viewing from mobile phones-Iphone (Safari, IOS 12.1.4, Android). When checking for responsinator.com the problem could not be identified.
    PrintScreen: https://share.icloud.com/photos/0zEEJYiLscxUNEooUveljPsCw
    On other pages of the site the same problem.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kulikovdv

    (@kulikovdv)

    7 years, 3 months ago

    Disabled all plugins-did not help. Also, the menu button at the top right from mobile devices is not displayed (although it is displayed in the preview when you configure the theme), the search does not work — the icon in the upper right corner is displayed, but nothing happens when you click.
    Tell me how you can solve this problem — I would like to buy a paid version of this theme, if all the declared functionality worked.

    Theme Author VolThemes

    (@volthemes)

    7 years, 2 months ago

    Hi @kulikovdv,

    Hope you’re well today and sorry about the delay in response.

    Currently, the theme is not fully compatible with WordPress 5.0, so you may find the issue in the block editor.

    I also find issue with the layout on your site. (pls check on the desktop). it caused by a conflict with “new-facebook-like-share-follow-button” plugin that is preventing the theme script from executing.

    Please try disable the plugins and clear your browser cache before click search button.

    Thanks,
    Joe

    Thread Starter kulikovdv

    (@kulikovdv)

    7 years, 2 months ago

    Good day @volthemes,
    I deactivated the plugin ” new-facebook-like-share-follow-button”, cleared the browser cache, but the problem with the broken search has not disappeared.

    Tell me where in the block editor you can try to fix the problem with a large gap between the video and the caption under it on mobile devices?

    And the problem with non-working menu on mobile devices is also very relevant. Can it be solved somehow?

    Do you plan to update this theme for WordPress 5.0 and if so, tell me when? Do I understand correctly that if I purchase a paid version of this theme, it will not solve the problems? I would not like to move on to another topic.

Viewing 3 replies - 1 through 3 (of 3 total)

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