Problem with facebook plugin for woocommerce

  • Resolved dimmisel

    (@dimmisel)


    7 years, 8 months ago

    Hi guys.

    For two days and now, I get this error when I save a product in Woocommerce:
    Facebook extension error: Facebook for WooCommerce
    Unsupported post request. Object with ID ‘1699545033498360’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

    I have synced again the facebook but nothing changed. Do you know what could I do to fix that?

Viewing 1 replies (of 1 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 8 months ago

    Hi @dimmisel

    Facebook has requested to support their extension, providing help with getting it up and working the best way possible on your store.

    You can either find extensive documentation at the Facebook Adviser Help Center, or submit an issue on their GitHub repo here – GitHub is the place where the code for this extension is maintained.

    The things they are looking for when you contact them are:

    1. Facebook Page URL
    2. WordPress and WooCommerce version number
    3. Facebook Plugin version number
    4. How many products you have
    5. Types of products (i.e. anything besides simple/variable products won’t work)
    6. Do you have Duplicate SKUs in your system?
    7. What kind of customization plugins you’re using (if any)?

    I’ll mark this thread as closed but please let us know if we can help with anything specific to WooCommerce core.

Viewing 1 replies (of 1 total)

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