Problem with firefox

  • Resolved manos06

    (@manos06)


    10 years, 8 months ago

    Hello and thanks for the awesome plugin.
    I am facing a strange issue though and any help would be appreciated. I recently installed WP-Spamshield due to an massive spam registration problem and it worked like a charm!.
    But today as I was doing routine admin jobs at the e shop I noticed that in Firefox when a client redirects to the “basket” to see the products (or to checkout) they get the msg “ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.”.Chrome does not display this behavior.Disabling the plugin, the site works like a charm. Any thoughts?

    Thanks in advance.

    https://ww.wp.xz.cn/plugins/wp-spamshield/

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  • Plugin Contributor redsand

    (@redsand)

    10 years, 8 months ago

    Hi manos06,

    I’m sorry to hear about the issue you’re having and I’ll be happy to help.

    If you haven’t had a chance to yet, please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.

    Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.

    From the Troubleshooting Guide:

    If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

    If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.

    – Scott

Viewing 1 replies (of 1 total)

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