Problem with GDPR link

Resolved chill4
(@chill4)

3 years, 3 months ago

Hello, Ninjas!

If I enter a text into the GDPR field like:

“Bitte zuerst die Datenschutzerklärung akzeptieren.”, than the text is only shown until the link (“Bitte zuerst die”), all else is cut off as soon as the Link starts. Why does this happen?

Thank you.

Andrej

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

alina98
(@alina98)

3 years, 3 months ago

Hi @chill4 ,

Thanks for reaching out!

Can you please send a short screencast of this issue?

Kind regards,
Alina

Thread Starter chill4
(@chill4)

3 years, 3 months ago

Dear Alina,

https://whitestonecapital.us/wp-content/uploads/2023/03/IMG_9047.png

I also have problems with the translation. Once I translate it to German, my English version turns German, too.

Thank you very much!

Andrej

Thread Starter chill4
(@chill4)

3 years, 3 months ago

PS: Do I have to create a WhatsApp account per Language?
alina98
(@alina98)

3 years, 3 months ago
Hi @chill4 ,

I still could not fully understand your first query, please record a screencast showing the issue.

For the second issue, may I know if you follow these steps:
https://ninjateam.gitbook.io/whatsapp-for-wordpress/integrations/wpml-translations

Thank you!

Kind regards,
Alina
- This reply was modified 3 years, 3 months ago by alina98.
Thread Starter chill4
(@chill4)

3 years, 3 months ago
Dear Alina, thank you for your help.

There is really no point in recording a screencast.
1. I am inserting a text “Please accept our <span style=”text-decoration: underline;”>privacy policy</span> first” into the GDPR box with a link to the privacy policy.
2. I save it.
3. If I open my front-end and the WhatsApp-button, the text only appears until the link starts.
4. So I have “Please accept our <span style=”text-decoration: underline;”>privacy policy</span> first”, but (see my photo) only “Please accept our” is appearing.
I hope I expressed myself better this time. 🙂

Thanks for your help!

Andrej
Plugin Support Bruce
(@ninjateamwp)

3 years, 3 months ago

Hi @chill4 ,

For some weird reasons, that screenshot you attached is only loading partially for me.

But nonetheless, as I understand you are talking about an issue which is not general, please reach our technical team for asap help:

ninjateam.org/support

Kind regards,
Bruce
Thread Starter chill4
(@chill4)

3 years, 3 months ago
Dear Bruce,

okay, I sent an email! Thank you very much.

Andrej!
- This reply was modified 3 years, 3 months ago by chill4.
alina98
(@alina98)

3 years, 3 months ago

Hi @chill4 ,

Please reach out to our technical team via any of the following:
https://ninjateam.gitbook.io/filebird/other-links/support

Thank you!

Kind regards,

Alina

Viewing 8 replies - 1 through 8 (of 8 total)

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