Problem with Google Reviews Plugin – Partial Import Only

  • csanguedolce

    (@csanguedolce)


    11 months, 1 week ago

    Dear Design Extreme Team,

    Thank you for allowing us to download the plugin for free. We followed the documentation to install the “Reviews and Rating – Google Reviews” plugin and were able to successfully upload 12 reviews, but we still have around 70 reviews that the plugin doesn’t extract, and our configuration allows to import all reviews.

    Do you have any documentation for these cases? Could our API have limitations?

    Regards and thank you,
    Cristina.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Noah Hearle

    (@designextreme)

    11 months, 1 week ago

    @csanguedolce The Google Places API provides reviews for up to 5 people at a time. You will be able to collect more new and/or relevant reviews over time to maintain your catalogue of reviews.

    If you’re using the HTML Import in the Advanced section, you can add older/less relevant reviews to your catalogue. And if there’s an issue here with recognising these and importing them, do get in touch using the Direct Support link at Design Extreme.

    Plugin Author Noah Hearle

    (@designextreme)

    11 months ago

    @csanguedolce Please drop me a message through the website. I will be in touch directly as your HTML may offer insight into the problem you’re experiencing here.

    I can run a few tests on the HTML you provide and introduce a fix into the next release.

Viewing 2 replies - 1 through 2 (of 2 total)

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