Hi @suomi82
At first, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn
Kind Regards
Hi there, thank you for your response!
It must be a script error in your theme code in the header part.
The script error appears only on i-phone devices (independet of the browser type). On Ipad, Desktop-Pc etc. everything works fine.
It has to do with the fact that you can also display a logo in the header, but I have hidden it. And now the script is trying to load the image anyway. That’s why the “?” appears in the header.
Could you please correct the script error?
Thanks so much! 🙂
Hi again,
Can you send us screenshots related to error and also its visual representation on header ?
Sorry for this late response.
Kind regards,
George
Hey George,
thanks for your respons. The problem is already solved. I just had to uncheck a function in the Customizer.
Greetz
Inkeri
Hi @suomi82
We are glad that you have managed to fix the issue by yourself.
Feel free to contact us at any time, and we appreciate your continued trust in our services.
Kind Regards
