Hi @andy123321 ,
Thank you for your message.
To accurately investigate and resolve this issue, I need some additional information from you. Please follow these steps:
1. Verify Shipments with UPS Rates Calculator:
– Log in to the UPS online calculator.
– Recreate the exact same shipment that you are attempting to set up in your WooCommerce store.
– Ensure that you are logged in and that the shipment details, particularly the dimensions, match exactly what you have entered in WooCommerce.
Also adjust the following settings (these settings affect the rates shown):
Rates Adjustments
If you have followed the above steps, and you still notice discrepancies in the rates, please provide us with the following:
– Screenshots: Capture and send screenshots from both the UPS Rates Calculator and your WooCommerce store that clearly show the differences in the shipping rates.
– Debug Mode Response: Please send the debug mode response from the UPS plugin. In the first message, you have only attached the API request.
These additional details will help us pinpoint the issue more effectively and provide a swift resolution.
Thank you for your cooperation and understanding.
We are committed to ensuring that your shipping processes run smoothly.
Given that you have the PRO version of the plugin, please send this message to our internal support and we will help you there:https://octolize.com/support/
Looking forward to your reply.
Kind regards,
