Problem with menu when viewing Mobile versus Responsive

  • Resolved ywickham

    (@ywickham)


    10 years, 9 months ago

    Hi,

    We’re using the menu here:

    http://wesco.dreamhosters.com/dev/

    Our client is using an iPhone 6 to view the site. For us it displays just fine. For them, their iPhone is forcing the design to display differently.

    You can use the following tool to see the difference in display:

    http://mobiletest.me/

    When you view our link above in an iPhone 6, the responsive view displays correctly, the mobile view is broken.

    Since this is what our client is seeing, we need to be able to get this fixed. I paid for a month of support on your website tonight night (Order ID 46). Hopefully you’ll be able to help us fix this issue.

    Thanks!
    Yazmin

    https://ww.wp.xz.cn/plugins/responsive-menu/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor responsivemenu

    (@responsivemenu)

    10 years, 9 months ago

    Hi Yazmin,

    Thanks for getting in contact. I have looked on my iphone6 and all looks ok too.

    Can you send an email with screenshots of what you expect to see and what the client is seeing that is not right.

    Alternatively if you can provide a login to the mobile me site that would be great as it appears to be a paid service.

    Unfortunately I cant tell what you are expecting to see as saying it is broken or should display different can mean many different things.

    Thanks in advance!

    Thread Starter ywickham

    (@ywickham)

    10 years, 9 months ago

    Thank you for responding! I’ve sent you an email at the support email address.

    Thanks again!

    Plugin Contributor responsivemenu

    (@responsivemenu)

    10 years, 9 months ago

    Hi Yazmin,

    I have just replied to your email, however unfortunately this seems unrelated to my plugin as it is the header itself that is being affected but my plugin is staying in the same position.

    All the best

    Thread Starter ywickham

    (@ywickham)

    10 years, 9 months ago

    Thank you! I’ve followed up with you on the email. Appreciate your help.

    Plugin Contributor responsivemenu

    (@responsivemenu)

    10 years, 9 months ago

    Hi Yazmin,

    Thanks very much and all the best in the future!

Viewing 5 replies - 1 through 5 (of 5 total)

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