Hi there,
Looks like you took the multi-level feature off that form. I’ll need to see the problem live in order to help. Can you create a duplicate form and give me a link so I can take a look?
Thread Starter
laserp
(@laserp)
Thanks for answering.
Here is the new form
And a screencast illustrating the issue. As you can see – even when adding a custom amount – the donation total is 1.00 (same with the original form with the set amount.
Thread Starter
laserp
(@laserp)
Could you reproduce the issue? Is it a bug or something is wrong on my side?
Hi there,
I see the problem on your site, but that seems unique to your environment. Most likely this is a conflict with another plugin.
Please try disabling ALL other plugins. If the problem is then resolved, re-enable each plugin one at a time until you encounter the problem again. Let us know which plugin is causing the conflict and we’ll try to reproduce the problem on our end and find a workaround.
If after you disable ALL other plugins the problem is STILL there, change to the twentyfifteen theme and test. If the problem goes away at that point, we know it’s a problem with your theme. Email us your theme with a link via our contact form and we’ll see what we can discover about that. https://wordimpress.com/contact-us.
Thread Starter
laserp
(@laserp)
I appreciate the detailed respond. Will get back to you.
Thread Starter
laserp
(@laserp)
It is the theme.
The contact-us page not found (screenshot) . Should I use the https://wordimpress.com/support/ ?
Thanks again!
This is the correct link here: https://wordimpress.com/contact/ BUT – if it’s the theme causing the issue you should reach out directly to the theme author. Which theme are you using?
Hi, I had the same problem and realise that one of the javascript had an error: “Uncaught TypeError: jQuery(…).qtip is not a function”. So I took one of the plugin author’s advice to enable Give scripts in Footer instead (https://ww.wp.xz.cn/support/topic/qtip-is-not-a-function-javascript-error?replies=10). This solved the issue of the amount not reflecting correctly for me.
Hope this will work for someone out there. Thanks for the great plugin anyway!
Thread Starter
laserp
(@laserp)
The theme is Spot. Will check the issue with our developer. Thanks.
Thread Starter
laserp
(@laserp)
Janeojy,
Thanks! your tip solved the issue!
And thanks also to the Give team.
