Problem with permissions

  • Resolved focoincena

    (@focoincena)


    10 months ago

    My Site Author users have admin privileges to create new folders, but when it comes to saving them, the plugin says that they”re not allowed to create them. What could be happening?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Patrick

    (@patrick2623)

    10 months ago

    Hey @focoincena

    Could you please confirm your Folder access settings using this guide as a reference: https://premio.io/help/folders/how-to-give-folders-access-based-on-wordpress-user-roles-or-to-specific-users/

    Also, to help us understand your situation better, could you share a screenshot of the message that says your users aren’t allowed to create folders?

    Best,
    Patrick

    Thread Starter focoincena

    (@focoincena)

    10 months ago

    Hello Patrick,
    Following screen captures of the site configuration for the user author Guto Muniz) and his attempt to create a folder. Note that the button appears and asks for the name of the new folder to then deny.

    It seems to me that the images are not being loaded. I will try to send via video.

    • This reply was modified 10 months ago by focoincena.
    • This reply was modified 10 months ago by focoincena.
    Plugin Support Patrick

    (@patrick2623)

    10 months ago

    Hey @focoincena

    I’m currently unable to view any image or video you may have shared. If you’ve sent one, please feel free to share it again using a link.

    Also, could you kindly verify your access settings using the following guide: https://premio.io/help/folders/how-to-give-folders-access-based-on-wordpress-user-roles-or-to-specific-users/

    Best,
    Patrick

    Thread Starter focoincena

    (@focoincena)

    10 months ago

    • This reply was modified 10 months ago by focoincena.
    Plugin Support Patrick

    (@patrick2623)

    10 months ago

    Hey @focoincena

    Thanks for the video. I’ve reported this to our development team and will get back to you as soon as possible.

    Best,

    Patrick

    Plugin Support Patrick

    (@patrick2623)

    10 months ago

    Hi @focoincena

    Thanks again for sharing the video. We’ve tested this on our end but haven’t been able to reproduce the issue so far.

    To better understand what might be happening, we’ll need a few more details about your setup. Since those can sometimes involve screen-sharing and more specific details about your website, we recommend reaching out to us directly so we can assist you more effectively and securely.

    You can contact us via email at [email protected], or if it’s easier, through the live chat on our website at https://premio.io (just click the chat icon in the bottom right corner).

    Looking forward to helping you resolve this.

    Best,
    Patrick

Viewing 6 replies - 1 through 6 (of 6 total)

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