Problem with plugin

Resolved annariver
(@annariver)

3 years ago
Hello, thanks for your plugin but the plugin doesn’t work in modal/popup.

I use xstore theme.

thanks
- This topic was modified 3 years ago by annariver.
- This topic was modified 3 years ago by annariver.

Viewing 4 replies - 1 through 4 (of 4 total)

Anonymous User 20287723
(@anonymized-20287723)

3 years ago

Hi @annariver

Thanks for your patience, we are returning from a long holiday weekend in the US. 😊 Please review the following links before we continue:

https://ww.wp.xz.cn/support/topic/before-you-post-please-read/ (esp. the basic troubleshooting section)

and

https://ww.wp.xz.cn/plugins/woocommerce-gift-wrapper/#the%20popup%20%28modal%29%20doesn%27t%20work%20with%20my%20theme

Thank you!

Anonymous User 20287723
(@anonymized-20287723)

2 years, 12 months ago

hi @annariver

Are you still there? If you still need help with this issue, please review the documentation we sent previously to confirm whether this is simply a theme/plugin conflict, and then send us more detail. Briefly activating a WordPress core theme like twentytwentythree can help you rule out if it’s your theme or not. We can’t help without hearing more from you. If we don’t hear back after a while we will close this support topic. Thank you for understanding!
Thread Starter annariver
(@annariver)

2 years, 12 months ago
Hi guys I consulted the documentation, and it is a problem with the theme.

Thanks for your plug in.
- This reply was modified 2 years, 12 months ago by annariver.
Anonymous User 20287723
(@anonymized-20287723)

2 years, 11 months ago

You’re welcome. You still have options. Usually themes are simple to fix (with developer help). Also, we have included a slidedown and checkbox option for people/themes who cannot use the modal. Good luck with your project!

Viewing 4 replies - 1 through 4 (of 4 total)

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