Problem with plugin SlimStat Analytics

Hello @lanter56,

Thanks for reaching out, and sorry for the trouble.

The issue with no data on the dashboard is often due to a conflict with other plugins. Please try deactivating all plugins except WP SlimStat, clear your cache, and check again. Caching plugins especially can cause this issue.

The installation error likely relates to file permissions on your server. If possible, connect via FTP, remove the plugin, and check that folder permissions are set to 755 and file permissions to 644. Then, try reinstalling the plugin.

Let us know how it goes!

Best regards,
Mehmet

Hi @lanter56,

Thank you for trying those steps.
If possible, please also try the second suggestion—changing the file permissions.
It’s important to ensure the correct permissions are set, as incorrect settings might prevent data from being recorded properly.
This could potentially cause issues not only for our plugin but for others as well.

Let me know how it goes!

Best regards,
Mehmet

Hi @lanter56,

Thank you for your reply, and I appreciate your caution.

Just to clarify, when I mentioned that incorrect file permissions could cause issues, I meant that they can affect not only WP SlimStat but also other plugins on your site.
This is why it’s important to make sure the permissions are set correctly—it helps avoid broader problems across your installation.

Since you’re working on a staging site, it’s a safe environment for making these kinds of adjustments.
Also, most hosting providers take regular backups of your site, and you can usually create a manual backup from your hosting control panel before making any changes—just as an extra precaution.

if you’re unsure how to proceed, your hosting provider can help check and adjust the permissions.

Let me know how it goes, and feel free to reach out if you need further help.

Best regards,
Mehmet

Hi @lanter56,

Thank you for following up.

If you’re contacting your hosting provider, here’s what you can ask them:

“Can you please check and ensure that the file and folder permissions on my WordPress installation (especially for the wp-content/plugins/wp-slimstat folder) are set correctly? Folders should be set to 755 and files to 644. I’d also like to make sure there are no server-side restrictions (like mod_security or firewall rules) that could be blocking SlimStat from collecting or saving analytics data.”

This will help rule out any server-level issues that could interfere with the plugin’s functionality.

If you’re looking for professional help, you can check the official WordPress Jobs Board, where many experienced WordPress developers offer their services.

Best regards,
Mehmet

• This reply was modified 1 year ago by Mehmet.

Hi @lanter56,

Thank you for the update, and I truly appreciate your patience.

If possible, could you please send us an email at [email protected]?
This will help us assist you more efficiently and follow up on your issue in a timely manner.

Also, it would be very helpful if you could include your Site Health Info in the email.
Here’s how you can get it:

1. In your WordPress dashboard, go to Tools > Site Health.
2. Click on the “Info” tab at the top.
3. Then click the “Copy site info to clipboard” button.
4. Paste the information into your email to us.

Looking forward to your message so we can get this resolved as soon as possible.

Warm regards,
Mehmet

Hi @lanter56,

Thank you for your follow-up.

I’d like to let you know that we replied to your message on June 3rd, 2025 at 17:00, from the email address: [email protected].

It’s possible that our response may have ended up in your spam or junk folder, so please kindly check there as well.

Just in case, I’m resending the message now to ensure you receive it.

Thank you for your patience and attention. We appreciate it!

Best Regards,
Mehmet

Hello @lanter56,

Thank you for your follow-up.

I confirm that I have received your email.
As before, I’ve replied to your message again.
Additionally, I’ve also sent a test email from another address: [email protected].
This is just to check whether you are able to receive messages from us.

If you still do not receive any of our emails, there might be an issue with your email provider.
If possible, please try contacting us from a different email address so we can ensure proper communication.

Thank you for your understanding. I’m here to help and want to make sure you receive our replies.

Best regards,
Mehmet

Hello @lanter56,

Thank you for your message.

I’d like to let you know that we’ve replied to you several times, but we haven’t received any response from your side so far.

We are receiving your messages, but it seems our replies might not be reaching you.
They could be going to your spam or junk folder.

This is the first time we’re experiencing such an issue, and we kindly ask you to contact us using a different email address if possible.

After reviewing your website on June 12, I couldn’t find the issue you described.
Please see the attached screenshot as proof.

From what I can tell, the issue might be related to your browser — possibly an outdated version — or there may be a conflict caused by another plugin.

We’ve spent time reviewing your case carefully, and we’d really appreciate it if you could confirm receiving this message.

Looking forward to your reply.

Best regards,
Mehmet

https://mega.nz/file/Zk50wBiL#58XFJ8VD1TOmmS4A2rhT7rlQYcrnjAEP5MFb-Tshrv4
https://mega.nz/file/19w3DQ5D#G6YTJc68QBIsg5e0jOgG9KRSu_rwXWo99FNDyYGUWDk