Hi @natdepierre ,
Glad you reached out! Happy to help.
Every so often, the forms can get out of sync with the payment gateways, to solve this, go to Donations → Tools → Data. Navigate to Recount Stats. In the dropdown, choose Recalculate Income Amount and Donation Counts for a Form. Select your form and then click Submit.
In your shoes, I would also do a recalculation for all the forms, the total donation revenue amount, and the donor statistics just to be sure that everything is synced.
You can read more about this in here — https://givewp.com/documentation/core/tools/data/.
Please let me know once you implemented and tested the above.
Meanwhile, I’m here for further questions or additional assistance.
Have a lovely day!
Hi @natdepierre ,
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
