Problem with Redis Object Cache

  • Resolved webschmiede

    (@webschmiede)


    10 months, 4 weeks ago

    I use the Redis Object Cache. I had to constantly clear it for the Simplybookme plugin to work. Unfortunately, this also causes the plugin to constantly lose its connection. You have to reconnect and reset all the settings. I’ve now disabled the Object Cache, and it seems to be working now. However, I want to use the Redis Object Cache as recommended by WordPress.

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  • Thread Starter webschmiede

    (@webschmiede)

    9 months, 3 weeks ago

    Yes, simplybook_token_admin is prefixed with v2. We don’t check the backend often, but the connection has been lost again:

    “We’ve lost the connection to your SimplyBook account. Reconnect by logging out in the general settings.”

    simplybook_refresh_company_token_expiration = 1754008125

    Plugin Support Jarno Vos

    (@jarnovos)

    9 months, 3 weeks ago

    Hi @webschmiede,

    Thanks for that. We have identified one other case where the ‘token decryption’ could fail, which would also result in getting logged out from the plugin’s dashboard.

    This has been addressed in the next update of the plugin (to be released soon), which I will attach on the link below for you to try.

    Download: https://handover.blue/get/ea044b8b-e746-45c3-a294-580133fde71c

    Let me know if this fixes the issue you were experiencing.

    Kind regards, Jarno

    Thread Starter webschmiede

    (@webschmiede)

    9 months, 1 week ago

    UPDATE: Even after updating to version 3.1.1, the problem still exists in our projects.

    Plugin Support Jarno Vos

    (@jarnovos)

    9 months, 1 week ago

    Hi @webschmiede,

    That’s indeed possible, if you were using the current release (3.1.1) of the plugin instead of the .zip that I attached in my previous post: as the adjustment I mentioned had not been included in the current (3.1.1) version of the plugin on ww.wp.xz.cn yet.

    The aforementioned fix will be included in version 3.2.0 of the plugin, to be released soon; at which point I would be very interested to hear about your findings.

    Kind regards, Jarno

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