Hi,
Did you Go over our guides before making it a mobile-friendly:
https://elementor.com/help/mobile-editing/
Please follow this troubleshooting method that I made: (It’s quite general, but it will tell us something.)
Please make sure that all of your Plug-ins and Theme are updated.
Sometimes it isn’t obvious that there is a plugin update available. Go to WordPress Dashboard > Updates and click the Check Again button to be sure.
then make sure that you clear:
your WordPress cache (your WordPress plugin if you have one), your server cache (if you have one. In this case, you can contact your hosting provider). and your browser cache.
Please deactivate all your plugins besides Elementor and see if it helps. If it solves the issue, reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) and see if it makes any difference.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Looking at your site, you are an Elementor Pro v3.1.0 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
https://ww.wp.xz.cn/support/topic/customers-and-elementor-pro-users/
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
Hi,Since you are an Elementor Pro user, you can open a support ticket at my.elementor.com.
I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, my.elementor.com.
ww.wp.xz.cn rules state that commercial products are not supported here.
