Hello @tarantinobcn,
Greetings from ELEXtensions! While trying to replicate the same scenario you’ve described, on our test environment. we haven’t come across any critical errors on the shop and product pages. Please refer the video attached. This makes us think that the issues you’re facing might be caused by a compatibility conflict on your website.
We recommend trying a compatibility test on your site. You can do this by turning off all plugins except ours and WooCommerce, and switching to the default WooCommerce theme. Then, check if the problems still persist.
https://nimb.ws/1oTzBhp
We’re here to assist you further if you need any help or have any questions.
Hello!
I think the compatibility problem is with the WPML translation plugin.
Can’t I use the WPML plugin together with yours?
Is there any way to fix it without uninstalling the WPML plugin?
Hello @tarantinobcn,
Thank you for your response. Our plugin is fully compatible with WPML. We’ve tested the role-based pricing scenario with WPML activated and the website in translation mode, and everything worked smoothly on our end. However, since you’re encountering critical errors, it’s better to raise a support ticket under the “Commercial plugin” option. This way, we can gather more details and help you out effectively.
Looking forward to hearing from you soon!
