• On one of my sites, the feed URL is broken and not validating correctly. The site is part of a multisite. There are several active plugins, but the same plugins are activated on other sites of the multisite installation but the same problem is not occurring.

    The feed URL is http://tngenweb.org/sullivan/feed/. Does anyone have thoughts or suggestions for how I can fix this? The URL is recognized by Feedly, but not by MailChimp.

    Thanks in advance!

    Taneya

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Your feed is returning an Internal Server Error: http://validator.w3.org/feed/check.cgi?url=http%3A%2F%2Ftngenweb.org%2Fsullivan%2Ffeed%2F

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Sixteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter Taneya

    (@taneya)

    Thank you for the information. I will try your different suggestions.

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

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