Problem with saving changes to settings

e-wsparcie
(@e-wsparcie)

7 months, 3 weeks ago
Hello,

after the last WooCommerce update, I’m unable to save changes to the plugin settings, such as disabling upsells. This applies to toggle checkboxes. When I enable something, it doesn’t allow me to disable it and save it. Please check this. This is a practice page. Currently, I only have WooCommerce enabled, your plugin, and the default theme.

Best regards,
Barbara
- This topic was modified 7 months, 3 weeks ago by e-wsparcie.
The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

angelagrey
(@angelagrey)

7 months, 3 weeks ago

Hi Barbara,

Thank you for reaching out.

I’m not sure the specific plugin you’re encountering but there’s no problem for me: https://drive.google.com/file/d/1EHwhr96sLHNh4pHZI1-LKUPl5FwUYwVw/view?usp=sharing

If the issue persists, please create a support ticket on this Support Forum. Thank you

Best regards.
Thread Starter e-wsparcie
(@e-wsparcie)

7 months, 3 weeks ago
Hi,

I’m glad there are installations where it works properly.
I’ve tried disabling the plugin, removing it, and reinstalling it.
Something’s wrong. There are no other plugins interfering, and the theme is default. It worked fine initially, so I’m eager to get it working. Where can I look for the cause?

WordPress 6.8.3
WooCommerce 10.2.2
PHP 8.1.33

PHP Time Limit 300
PHP Max Input Vars 100000
Memory Limit 1000M

https://sklep.mojanowastrona.pl/wp-content/uploads/2025/10/boost-sales.wmv

Best regards.
- This reply was modified 7 months, 3 weeks ago by e-wsparcie.
- This reply was modified 7 months, 3 weeks ago by e-wsparcie.
Thread Starter e-wsparcie
(@e-wsparcie)

7 months, 3 weeks ago

I have no problems enabling the feature, only disabling it when it’s enabled and only affects toggle checkbox settings. Adding and removing products works. I can also successfully change other settings.

angelagrey
(@angelagrey)

7 months, 1 week ago

Thank you for the details and, I’m sorry for the delayed response. I’m still unable to replicate the issue, could you open a ticket following the guide and address in my previous reply so we can take a direct look?

Viewing 4 replies - 1 through 4 (of 4 total)

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