Problem with score calculations

  • standardrouche

    (@standardrouche)


    9 years ago

    Hello, when I run the ranking calculation, this message appears :

    Something went wrong while (re)calculating the scores. See the help page for details on solving this problem.

    Even by forcing the calculation, it does not work.

    I have already tried the solution on the help page but the message comes back every time.

    I also have another problem is that the joker does not stay activated in the predictions.

    Do you have a solution?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author AntoineH

    (@antoineh)

    9 years ago

    Did you read the info under “What if the calculation gives an error?” in the help file?
    To be able to solve the problem the first step to take, is to gather information and I need the debug log for that.
    One other thing that might help, is to temporarily set the calculation to not use AJAX calls. That way error messages can sometimes be seen on screen. To do this, add the following line to your wp-config file:
    define( 'FOOTBALLPOOL_RANKING_CALCULATION_NOAJAX', true );

    The problem with the joker could be a javascript problem. Mostly caused by other plugins or the theme causing an unrecoverable javascript error. You can check the console (CTRL+SHIFT+J) in Chrome to check for errors: more info.

    • This reply was modified 9 years ago by AntoineH.
    Thread Starter standardrouche

    (@standardrouche)

    9 years ago

    Debug Log

    Plugin Author AntoineH

    (@antoineh)

    9 years ago

    There are no errors related to my plugin in the log. So, unfortunately, this doesn’t help much. Please empty the log, enable the no-ajax calculation and try another calculation.

    Did you ever do a calculation that worked? Or is this the first ever calculation?

    Thread Starter standardrouche

    (@standardrouche)

    9 years ago

    I have never had a problem before.

    I even tried to uninstall and reinstall it.

    I also tried to disable the plugin.

    Plugin Author AntoineH

    (@antoineh)

    9 years ago

    Did you change something in the site? New theme or plugins?
    You may wanna try disabling some plugins to see if one is causing a conflict.

    Thread Starter standardrouche

    (@standardrouche)

    9 years ago

    I did not change anything but it does not matter.

    End of season, I will modify my site.

    I’ll erase everything and start all over again.

Viewing 6 replies - 1 through 6 (of 6 total)

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