Hi @leodefaveri
I hope you’re well today!
It’s difficult to say without testing if it can be fixed on our end or if it needs to be fixed by that other plugin developers.
We’d nee to check this but I’m not sure about the plugin that you are using. A search for “Photo Review” plugin brought me this one
https://ww.wp.xz.cn/plugins/woo-photo-reviews/
but it didn’t cause any issue on my test setup. Is this the plugin you mean?
If it’s a different one, can you please provide a link to it so we could take a closer look?
Also, have you tried to keep both plugins active but instead temporarily switch theme to e.g. Twenty Twenty-Four? If yes – does issue persist?
Kind regards,
Adam
Hello! Sorry for delay!
I’m using a paid version of the photo review plugin, but I no longer have support because I didn’t renew my subscription, and yes, it’s the same one you mentioned. Anyway, I made a change via CSS to adjust the usage, everything is fine. It’s just to let you know that there is this bug that could come from them or from you, but that in fact by making this adjustment I was able to use it normally.
Thanks for the answer!
Hi @leodefaveri
I’m glad to hear that you found a way to fix that.
As for the issue itself, I’m not really sure – as I mentioned previously, using the free version of the plugin I was not able to replicate it on test site. We would need to be able to replicate it to be then able to find out what’s causing it and whether it needs to be fixed on our end (we would fix it then) or their end.
I’m not enough familiar with that Photo Review plugin to tell for sure but sometimes there are differences in code between pro and free versions that can result in one version causing issue while other is working perfectly fine. Or you may be actually using outdated version if plugin didn’t update since you stopped subscription – are you sure it is up to date?
Also, could you describe the exact change/adjustment you made to fix the issue? This may be helpful.
Kind regards,
Adam
Hi @leodefaveri,
As it’s been a while since we last heard from you, I’ll proceed to mark this thread as resolved. If you have any further questions or require additional assistance, please feel free to reach out to us.
Kind Regards,
Nebu John
