Problem with shipping zones using FS

  • Resolved nicowob123

    (@nicowob123)


    5 years, 1 month ago

    Hi,
    i’m facing a weird conflict issue between my shipping zones.

    i have three shipping zones :

    – the first is covering the whole country (France) for orders lighter than 30kg. three shipping methods are proposed ( Mondial Relay(plugin used)/free, Colissimo/6.99, Chronopost/7.99)

    – The second is covering only the Capital’s region (Paris- IDF) for orders heavier than 30kg. Only one shipping method is proposed : delivered by us for free

    -The third is covering all French metropolitan regions except Paris region or orders heavier than 30kg. Only one shipping method is proposed : delivered by transporter for 120€.

    Shipping zones are arranged from the narrowest to the widest.
    which gives : second>third>first.

    When arranged this way, my first shipping zone is not found when user is in the right configuration ( anywhere in france, order lighter than 30kg)

    In fact, no matter how i arrange my shipping zones, the one positionned last in the list becomes unavailable.

    Can you tell me where it comes from and how to solve it ?

    Thank you !

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support lusp

    (@lusp)

    5 years, 1 month ago

    Hi @nicowob123,

    On the first glimpse it looks like the shipping zones configuration issue. Have you enabled the Debug mode at WooCommerce > Settings > Shipping > Shipping options > Enable debug mode and checked which zone is actually matched after entering the shipping address resulting in no shipping methods being displayed?

    Kind regards,
    Łukasz

    Plugin Support lusp

    (@lusp)

    5 years, 1 month ago

    Hi @nicowob123,

    Did you manage to find out what was responsible for the issue you’ve encountered? We haven’t heard from you for almost a week.

    Kind regards,
    Łukasz

    Thread Starter nicowob123

    (@nicowob123)

    5 years, 1 month ago

    Hey Lukasz,

    sorry, yep all is ok !
    just needed to configure two zones with all methods in each, instead of creating a third containing my two firsts.
    thank you for your help !

    Plugin Support lusp

    (@lusp)

    5 years, 1 month ago

    Thank you for letting us know – it’s great to hear that you’ve figured out what was wrong and everything works fine now.

    Feel free to drop us a line if you have any further questions or if there is something more we can help you with.

    Kind regards,
    Łukasz

Viewing 4 replies - 1 through 4 (of 4 total)

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