The recipient of the email is the admin_email you set under Settings > General. Is this just the single email address and not the composite?
If yes, the follow-up question would be if you use any plugin for email sending, e.g. WP SMTP Mail?
Thanks for your reply!
Yes, the e-mail address is set correctly in the WordPress settings.
For e-mail sending, we are using SMTP.com. Could that cause the problem and if yes, do you know how to solve it?
I don’t know the service you mentioned. If you want to rule it out as a cause, try using another way to send emails from WordPress. If the other way behaves correctly, it’s because of the service you mentioned. If the problem also occurs on the other way, the question should rather be asked to the support of the plugin you use for SMTP sending.
Thanks and sorry, the plugin that we’re using is WP Mail SMTP by WPForms.
SMTP.com is the SMTP service provider that we are using within the plugin.
Do you have any more input on that? Would very much appreciated.
As already written: try another SMTP service, otherwise contact the plugin support of the SMTP plugin you are using. You can find them here: https://ww.wp.xz.cn/support/plugin/wp-mail-smtp/
Thanks! I tried that (see https://ww.wp.xz.cn/support/topic/problem-with-some-plugins-were-updated-e-mail-2/) but they claim the plugin cannot be responsible.
Also changed the e-mail address to [email protected] and that also resulted in the messages being delivered to [email protected],[email protected] and not [email protected],[email protected].
This is really frustrating as it seems to be caused by WordPress itself. Do you have any further ideas what I could try? Would be very much appreciated. ♥️
You also didn’t test my advice to try another SMTP service. You are currently using SMTP.com. Take another one.
I switched to Sendlayer yesterday and the problem still persists, so I’m assuming the SMTP provider can be ruled out as the cause of the problem. Do you have any other ideas what I could try or who I could reach out to?
Disable all plugins and test sending mails via “forgot password” from WP backend. If it works then, it was due to one of the plugins you used. If you don’t get any mail, your hoster blocks the sending and you should at least activate WP SMTP Mail.
Another possibility: move the project (if necessary, first only test) to another hosting with another hoster.
