Hello @premiumsets
When the Zettle sync keeps loading, it usually means that something is failing in the background and the plugin is unable to complete the request to the Zettle API. Matching tax, country and currency is a good first step, but we will need to see the logs to understand exactly where it breaks.
To move forward, please do the following:
- Go to WooCommerce > Status > Logs in your WordPress admin.
- In the log dropdown, look for an entry related to Zettle, for example starting with “zettle” or “paypal-zettle” and select the latest date, then click “View”.
- Copy the full contents of that log and paste it into PrivateBin at https://privatebin.syde.com, set a sensible expiry time, save it and send us the PrivateBin link.
Once we have the logs, we can determine why the sync does not complete and provide an exact fix.
Kind Regards,
Krystian
Hello @misaoa
According to logs, your case has a different source.
We suggest you contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support.
Please make sure to include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
Hello @inpsydekrystian,
Thanks, I’ll open a ticket.
Have a nice day
