Hello Nicolas,
Sorry for the trouble you are having here!
If you have purchased a premium extension or theme on WooCommerce.com, you can get help faster at WooCommerce.com > My Account > Tickets as this goes directly to our support team. (Don’t worry, if you prefer to get help at this forum, that’s possible too.)
If you have purchased a product, but have trouble accessing our Help Desk, please reply here with the order number for your purchase, so we can look this up and help further.
Looking forward to hearing from you soon!
Best
Plugin Support
slash1andy
(@slash1andy)
Automattic Happiness Engineer
Hey there!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.