• Resolved LrHugo

    (@lrhugo)


    Hello, I wanted to know if you have ever had problems with the Theme Customization Tool Optimizer (0.3.6)? I can no longer use this tool which makes the home page impossible to change … Page loading remains (gray) and nothing happens. I’m at Hostinger for 3 weeks and this problem dates back only a few hours.

    Thank you for your back on this problem, I am available for more details.
    Very good day

Viewing 5 replies - 1 through 5 (of 5 total)
  • Theme Author OptimizerWP

    (@layerthemes)

    @lrhugo Could this be a plugin conflict? Did you install any plugin recently?

    Thread Starter LrHugo

    (@lrhugo)

    Yes I downloaded many plugins. Here is the list of active mine:
    – Akismet
    – Asteroids Widget by Electric Tree House
    – Block Bad Queries (BBQ)
    – Career Portfolio
    – Contact Form 7
    – Database Backup Amazon S3
    – Facebook Like Thumbnail
    – Facebook Thumb Fixer
    – Google Analytics par Yoast
    – Google XML Sitemaps
    – iThemes Security
    – Jetpack par WordPress.com
    – SEO Ultimate
    – WordPress Snap

    For information I got my first visits yesterday and the SEO plugin alerted me some problems 404. I cleaned the logs.
    It could come from that? Everything works really well with the expection of this customization tool.

    Anyway thank you for your response speed! Really 🙂

    Theme Author OptimizerWP

    (@layerthemes)

    @lrhugo Can you try disabling the plugins one by one and see which one is causing this?

    Thanks

    Thread Starter LrHugo

    (@lrhugo)

    After research and after following your advice, I announce that the plugin “Asteroids Widget by Electric Tree House” even when disabled on the site is the source of the malfunction of the customization tool.

    This plugin that activates a mini game that “destroys” the elements of the site are active everywhere on the site and provides small bugs.

    Thank you for your advice and your answer, I’m sorry to take you time for small problems like that. Good day to you and thank you again.

    Theme Author OptimizerWP

    (@layerthemes)

    @lrhugo No worries. If you like the theme please help us by rating the theme:
    https://ww.wp.xz.cn/support/view/theme-reviews/optimizer?filter=5

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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