• Resolved ajoug

    (@ajoug)


    I’m contacting you because I can’t complete the setup. I keep getting stuck at the “Choose how to reconnect Ally to your site” popup, and the connection with my elementor account doesn’t seem to be working properly.
    In the console I get errors telling me that the route
    /wp-json/ea11y/v1/scanner/stats doesn’t exist.

    Example of error: /wp-json/ea11y/v1/scanner/stats?period=30&sb_time=1754312009949&_locale=user 404 (Not Found)

    The rest api is not blocked because I see other routes starting with /wp-json/ea11y in the list of available routes.

    I’m on the bedrock stack, so I can see on my elementor account that the site url ends with /wp because wordpress is installed in this folder on bedrock
    I don’t know if this can block the setup process.

Viewing 1 replies (of 1 total)
  • Plugin Support Elementor Team

    (@talmo)

    Hi, thank you for contacting us regarding this issue!

    Please open a ticket to our support team so we can assist with resolving the connection error.

    Ignore the requirement for a pro subscription.

    We will be waiting to hearing from you!

Viewing 1 replies (of 1 total)

The topic ‘Problem with the initial setup’ is closed to new replies.