Problem with the shipping method

  • Resolved kinmx

    (@kinmx)


    5 years, 8 months ago

    Hi! I have a question about the plugin. I´m actually use de free version since 3 years ago and never have a problem. But recently, the plugin ask me to update, so I decide to do it (i have to update the php version of my page in order to update woocommerce) and now i have a problem in the shipping. I can’t modify or add a shipping area or shipping method. Every time i try to click in the button of add shipping method (or create a shipping area) just reload the page but it doesn’t give any option (flat rate, or any other option) Any idea of the problem? Also, I deactivate all the plugins (extensions) that can affect woocommerce like woocommerce payments, etc. but still the same, just reload the page but not options.
    What can i do to fix it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kel C. a11n

    (@kellymetal)

    5 years, 8 months ago

    Hi there,

    Thank you for the clear description of the issue you are seeing. That definitely sounds like a conflict with code in either another plugin or your theme.

    As a first step, please make sure you have updated both WordPress and WooCommerce to their latest versions. Next, please temporarily switch your theme back to the default Storefront theme and disable all plugins except for WooCommerce, then clear any caching on the server. Finally, check to see if the issue is fixed. If it is, then switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.

    You can read about testing for conflicts in our documentation here:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    To avoid affecting your customers, you may want to do this on a test/staging site. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like https://ww.wp.xz.cn/plugins/wp-staging/

    Please let me know how that goes, or if you have any questions!

    con

    (@conschneider)

    Engineer

    5 years, 7 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

    con

    (@conschneider)

    Engineer

    5 years, 7 months ago

    .

Viewing 3 replies - 1 through 3 (of 3 total)

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