problem with ticket submission

  • Resolved simer123

    (@simer123)


    9 years, 4 months ago

    Hello There

    I am having problem with ticket submission. After I submit ticket i get a blank page.

    I read the previous topic telling to update permalinks in admin, i tried that but didn’t work.

    The plugin is up-to-date.

    Please help me resolve this issue.

    Thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 4 months ago

    Hi – lets make sure you don’t have another plugin that might be conflicting. Can you temporarily switch you theme to 2014/15/16 and then deactivate all other plugins? (make a backup first of course). Then check to see if you still get a blank page when you submit a ticket.

    Thanks!

    Thread Starter simer123

    (@simer123)

    9 years, 4 months ago

    Hi

    I tried this too.. I switched to theme and deactivated all plugins, but didn’t work.

    Thanks

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 4 months ago

    hmmm…do you have another site you can try this one? Preferably a new site? Need to figure out if maybe there’s something in the hosting environment that might be messing with this.

    Thread Starter simer123

    (@simer123)

    9 years, 4 months ago

    This plugin was working on test site , but when i made the site live .. its stopped working.

    Everything else works, even the ticket is added to the system just the page is blank after submission.

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 4 months ago

    hmmmm…I wonder if maybe ticket system doesn’t know about the new URL for some reason when it tries to redirect to the ticket list page after the ticket is submitted. Can you check your WordPress SETTINGS->GENERAL screen and make sure that both URLs on there are the same (including http vs https)? Also check your wp-config file for any URL that might not be your current one. (There might also be something in the web server configuration that’s getting in the way but I honestly don’t know what that could be if every other page is working.)

    Thanks.

    Thread Starter simer123

    (@simer123)

    9 years, 4 months ago

    I tried what you said , but it still not working.

    I don’t know what to do. I deleted the plugin and installed it again , nothing changed. The problem is still the same.

    Thanks

    • This reply was modified 9 years, 4 months ago by simer123.
    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 4 months ago

    Can you turn on your WordPress debug flag, try submitting a ticket again and then post the debug log file for us to view?

    Thanks.

    Thread Starter simer123

    (@simer123)

    9 years, 4 months ago

    Yeah..!!! It is working now.

    I turned the debug on, found the error and resolved.

    Thanks for your support.

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 4 months ago

    Glad to hear it! What was the problem and solution? The solution might help someone else.

    Thread Starter simer123

    (@simer123)

    9 years, 4 months ago

    I found the following error

    PHP Fatal error: Uncaught phpmailerException: ..

    I searched for the solution and found the following piece of code. Added this to functions file and problem resolved.

    add_filter( ‘wp_mail_from’, function() {
    return ‘wordpress@[MyDomain]’;
    } );

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 4 months ago

    Thanks for sharing!

Viewing 11 replies - 1 through 11 (of 11 total)

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