Plugin Author
Tim W
(@timwhitlock)
Loco Translate saves files where you choose. They are saying you chose the “author” location and you need to move the file to the “system” location.
Both these locations should work if their plugin follows WordPress standards, but if this is what they are telling you then …
Have you tried opening the file in Loco Translate and clicking the “Relocate” tab? Or clicking the “move” link when you roll over the file in the overview screen?
Hello Tim,
I can not resolve the problem.
Is it possible to have assistance in call to? Because after this translation we can go online with the site.
Plugin Author
Tim W
(@timwhitlock)
This a is a free plugin with free support. There is no telephone support.
I provide a file editor. What you do with it and how the files are used by your site is down to you.
You’ve been told you have to move the file. Have you tried to move the file?
Yes we did but not working…
Plugin Author
Tim W
(@timwhitlock)
Verify whether the file was saved and whether the location and name are correct. If these things are in place, then it sounds like a problem with elementor-pro
My plugin’s job is to save the file. That’s basically all it does.
I don’t provide help debugging commercial plugins.
They told you “once you move the files to the correct directory, WP will pick up correctly the translation”. So go back to them. Tell them where the file is and what it’s called, and ask them why their advice doesn’t work.
