Plugin Support
Saransh
(@saranshwpm)
Hi @winsa27,
Thank you for the detailed explanation.
Just to clarify a couple of things so I understand the situation correctly:
When you say the backups “stop working after a while”, do you mean:
- The cron job is not triggering the URL anymore, or
- The URL is being triggered but the backup fails with an error?
Also, when you open the trigger link manually in a new browser tab now:
- Does it still start the backup correctly, or does it also fail?
In general, if the link works manually in the browser, it should also work via server cron. If it stops working, it is often related to how the cron is executing the request (for example, timeout, blocking, or not calling the URL correctly).
Once I have the above details, I can guide you more precisely 👍
Hello,
I can confirm that I have logs indicating that the cron jobs are running correctly on the server side.
However, I’ve noticed that when I open the link in the browser that’s supposed to trigger the cron job, sometimes it doesn’t work.
I say sometimes because I have this problem on several sites, and I haven’t been able to figure out why yet.
What I’m almost certain of is that it’s not a server issue because the logs confirm that the cron jobs are running at the scheduled times.
When you say the backups “stop working after a while,” do you mean:
The cron job is no longer triggering the URL, or
The URL is being triggered, but the backup fails with an error?
Yes, the cron job is executed, but the URL doesn’t seem to load.
Also, when you open the trigger link manually in a new browser tab:
When I open the task URL in the browser and refresh the backwpup page, no task is running. It doesn’t start.
Example cron command: wget -q -O - "https://ndd.tld/wp-cron.php?_nonce=673c9b49618b1d6d65de489c4e85ff28&backwpup_run=runext&jobid=2&name=daily" >/dev/null 2>&1
Plugin Support
Saransh
(@saranshwpm)
Hi @winsa27,
This does seem a bit unusual and looks specific to your setup.
To investigate this properly, we’ll need to take a closer look at your environment and logs. Could you please reach out to us via the Contact Support option available at the bottom right inside the plugin?
That way, we can review the details more thoroughly and assist you further.
Looking forward to your message.
When I’m on BackWpUp >> Settings, I don’t have the Contacts option.
Can you help me?
Plugin Support
Saransh
(@saranshwpm)
Hello,
Thank you for your reply.
May I ask which version you’re using?
This is how it should look on the latest version: https://shottr.cc/s/1t2f/SCR-20260424-ii8.png.
Best Regards,
Ok I couldn’t see the contact link because we use the Aquila plugin and when it is activated the contact button does not appear.
