Problem with VAT changing after splitting

Resolved perica175w
(@perica175w)

5 years, 8 months ago

I have a webshop with a few user roles. I set VAT to be ‘Zero rate’ for products on one of the user roles, and regular VAT / tax rate for other user roles.

Zero rate works great when adding products to cart and ordering, and it shows properly in the backend, in the order details. But when I use this plugin and try to split the order, VAT settings reset and the products that had ‘Zero rate’ after splitting have default rate.

How to fix this?

Viewing 6 replies - 1 through 6 (of 6 total)

Freddie Jacobs
(@freddiejacob)

5 years, 8 months ago

@perica175w Thanks for approaching us for support, a short video or some screenshots of your issue help us to understand your issue properly.

Thanks,
Freddie

Thread Starter perica175w
(@perica175w)

5 years, 8 months ago

Hi Freddie,
here are some screenshots.

This is the order before splitting. You can see the first item has VAT zero rate, and the other item has normal VAT.
https://pasteboard.co/Jr1rrz1.png

And this is after splitting.
As you can see, the first product has VAT just like before:
https://pasteboard.co/Jr1sKWv.png

And the second product, that had Zero rate, now has VAT, and it shouldn’t.
https://pasteboard.co/Jr1t6pY.png

Freddie Jacobs
(@freddiejacob)

5 years, 8 months ago

@perica175w Let me, test, and diagnose the issue I’ll update you as soon as possible.

Thanks,
Freddie
Freddie Jacobs
(@freddiejacob)

5 years, 8 months ago
@perica175w I have test your scenario and not found any issue VAT is splitting OK with products for reference screenshot is attached. Please also confirm that are you using Woocommerce default TAX settings or using another plugin for tax management. I test it with Woocommerce default Tax settings.

https://pasteboard.co/Jr1REVj.jpg

Thanks,
Freddie
- This reply was modified 5 years, 8 months ago by Freddie Jacobs.
Thread Starter perica175w
(@perica175w)

5 years, 8 months ago
I see you have removed the tax from product “Beanie”, try enabling the tax but with Zero rate, that’s my situation. You can see in my screnshots there is existing VAT but it is free (0,00 kn in my currency).

I am using default Woocommerce tax settings, the only thing I did is through code I made Zero rate to a specific user role.
```
if ( is_user_logged_in() && in_array( 'fizicka', $user->roles ) ) { 
    $tax_class = 'Zero Rate'; 
}
```
Freddie Jacobs
(@freddiejacob)

5 years, 8 months ago

@perica175w I also check with Zero Rates but it is working fine, here are screenshots of the order and settings page.

https://pasteboard.co/Jr2eiMF.jpg
https://pasteboard.co/Jr2eUo3.jpg

Thanks,
Freddie

Viewing 6 replies - 1 through 6 (of 6 total)

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