Hello, dear saramerchantorres.
Thank you for the topic. Our priority for us is the quality of customer service and their satisfaction.
Please provide us with the link, where the given poll is located so that I can pass your case to our Development Team for further investigation.
Can you please take a screenshot of the problem?
Looking forward to your reply.
Thank you.
Hello.
This is the url where you can see different poll test, the 1st and 2nd just show the url video.
This is a screenshot when I upload a mp4 video.
Thank you.
Dear saramerchantorres.
Thank you for answering.
Please can you just embed the video through the link and not through the media library?
Here is a screenshot of how to put it through the link. We tried this video and everything works fine for us.
Thank You.
Hello.
Thank you. It works with the url and not through the media library.
