Problem with Woocomerce Filter

Resolved Francesco Cantinelli
(@francescocantinelli)

3 years, 6 months ago

Hi, I’m having problems with woocommerce filters.

My site is built with categories, gender and brands.

If I have eyewear – Women, Optical, Balenciaga, why if I select only optical does it not give me the Balenciaga brand?

The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
(@amiralifarooq)
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
That way we can check better. Thanks.
Thread Starter
Francesco Cantinelli
(@francescocantinelli)
3 years, 6 months ago
Grazie, ecco lo stato di Woocommerce.
——–

### WordPress Environment ###

WordPress address (URL): https://shop.otticacuringa.com
Site address (URL): https://shop.otticacuringa.com
WC Version: 7.1.0
REST API Version: ✔ 7.1.0
WC Blocks Version: ✔ 8.7.5
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.12
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.40-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

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WC Database Prefix: wp_
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### Post Type Counts ###

attachment: 2598
cookielawinfo: 6
custom_css: 1
custom-css-js: 16
customize_changeset: 17
flamingo_contact: 19
flamingo_inbound: 5
hongobuilder: 7
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 72
page: 21
post: 2
product: 394
product_variation: 6
revision: 513
seedprod: 2
shop_order: 8
shop_order_refund: 4
templatera: 5
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (29) ###

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.21.0
Better Notifications for WP: by Made with Fuel – 1.9.1
Classic Editor: by Contributori WordPress – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.6
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CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.5
Copy & Delete Posts: by Copy Delete Posts – 1.3.4
Joinchat: by Creame – 4.5.11
Simple Custom CSS and JS: by SilkyPress.com – 3.41
Envato Market: by Envato – 2.0.7
Flamingo: by Takayuki Miyoshi – 2.3
Hongo Addons: by Themezaa Team – 2.4
ImageMagick Engine: by Orangelab – 1.7.6
Insert PHP Code Snippet: by xyzscripts.com – 1.3.3
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
Loco Translate: by Tim Whitlock – 2.6.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.11
MailChimp: by MailChimp – 1.5.8
Really Simple SSL: by Really Simple Plugins – 6.0.10
Simple Google reCAPTCHA: by Michal Novák – 4.0
SVG Support: by Benbodhi – 2.5.4
Templatera: by WPBakery – 2.0.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.22
WooCommerce: by Automattic – 7.1.0
Importatore WordPress: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 19.10

### Inactive Plugins (3) ###

All-in-One WP Migration: by ServMask – 7.68
WooCommerce PayPal Payments: by WooCommerce – 1.6.1 (aggiornamento alla versione 2.0.0 disponibile)
WP File Manager: by mndpsingh287 – 7.1.6

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #403 - /prodotti/
Carrello: #296 - /carrello/
Pagamento: #299 - /pagamento/
Il mio account: #301 - /account/
Termini e condizioni: ❌ La pagina non è impostata

### Theme ###

Name: Hongo Child
Version: 1.0
Author URL: https://www.themezaa.com
Child Theme: ✔
Parent Theme Name: Hongo
Parent Theme Version: 2.4
Parent Theme Author URL: https://www.themezaa.com
WooCommerce Support: ✔

### Templates ###

Overrides: hongo/woocommerce/archive-product.php
hongo/woocommerce/cart/cart-shipping.php
hongo/woocommerce/cart/cart-totals.php
hongo/woocommerce/cart/cart.php versione 4.4.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/cart/cross-sells.php
hongo/woocommerce/cart/mini-cart.php
hongo/woocommerce/cart/proceed-to-checkout-button.php versione 2.4.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/cart/shipping-calculator.php versione 4.0.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/checkout/form-billing.php
hongo/woocommerce/checkout/form-checkout.php
hongo/woocommerce/checkout/form-coupon.php versione 3.4.4 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/checkout/form-login.php
hongo/woocommerce/checkout/form-pay.php versione 5.2.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/checkout/form-shipping.php
hongo/woocommerce/checkout/payment.php versione 3.5.3 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/checkout/review-order.php
hongo/woocommerce/checkout/thankyou.php
hongo/woocommerce/content-product.php
hongo/woocommerce/content-single-product.php
hongo/woocommerce/content-widget-product.php
hongo/woocommerce/global/breadcrumb.php
hongo/woocommerce/global/form-login.php versione 3.6.0 è obsoleta. La versione attuale è 7.1.0
hongo/woocommerce/global/quantity-input.php
hongo/woocommerce/global/wrapper-end.php
hongo/woocommerce/global/wrapper-start.php
hongo/woocommerce/loop/add-to-cart.php
hongo/woocommerce/loop/loop-end.php
hongo/woocommerce/loop/loop-start.php
hongo/woocommerce/loop/orderby.php
hongo/woocommerce/loop/pagination.php
hongo/woocommerce/loop/result-count.php
hongo/woocommerce/loop/sale-flash.php
hongo/woocommerce/myaccount/dashboard.php
hongo/woocommerce/myaccount/form-edit-address.php versione 3.6.0 è obsoleta. La versione attuale è 7.0.1
hongo-child/woocommerce/myaccount/form-login.php versione 4.1.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/myaccount/form-lost-password.php versione 3.5.2 è obsoleta. La versione attuale è 7.0.1
hongo-child/woocommerce/myaccount/my-account.php
hongo/woocommerce/myaccount/navigation.php
hongo/woocommerce/myaccount/orders.php versione 3.7.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/notices/error.php
hongo/woocommerce/notices/notice.php
hongo/woocommerce/notices/success.php
hongo/woocommerce/order/form-tracking.php versione 3.6.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/order/order-details.php
hongo/woocommerce/order/order-downloads.php
hongo/woocommerce/product-searchform.php versione 3.3.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/single-product/add-to-cart/external.php versione 3.4.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/single-product/add-to-cart/grouped.php versione 4.8.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/single-product/add-to-cart/simple.php versione 3.4.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/single-product/add-to-cart/variable.php
hongo/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php versione 3.4.0 è obsoleta. La versione attuale è 7.0.1
hongo/woocommerce/single-product/add-to-cart/variation.php
hongo/woocommerce/single-product/meta.php
hongo/woocommerce/single-product/price.php
hongo/woocommerce/single-product/product-image.php
hongo/woocommerce/single-product/product-thumbnails.php
hongo/woocommerce/single-product/rating.php
hongo/woocommerce/single-product/related.php
hongo/woocommerce/single-product/sale-flash.php
hongo/woocommerce/single-product/stock.php
hongo/woocommerce/single-product/tabs/additional-information.php
hongo/woocommerce/single-product/tabs/description.php
hongo/woocommerce/single-product/tabs/tabs.php
hongo/woocommerce/single-product/title.php
hongo/woocommerce/single-product/up-sells.php
hongo/woocommerce/single-product-reviews.php
hongo/woocommerce/single-product.php
hongo/woocommerce/content-product_cat.php

Outdated Templates: ❌
					
					
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### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
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wc-pay-promotion
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Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-11-29 08:27:42 +01:00
Options: ✔
Notes: 75
Onboarding: completed

### Action Scheduler ###

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Newest: 2022-11-28 09:51:02 +0100

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### Status report information ###

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