How did you discover the plugin was causing the issue?
If you deactivate the plugin do you get password resets?
@vupdraft sure! I did a lot of research to understand what caused this and then created a copy of the site to test it out and then disabled plugins until I saw it was yours. Then I reactivated the plugin and disabled only the cache and the problem returned. It was enough to disable the cache and everything works. So I created page rules for “my-
account” and “lost-password” but it wasn’t enough. Unfortunately I had to leave the cache disabled. i am using woodmart theme and woocommerce 7.1
@laserstore Could you please provide Cache => Advanced Settings page screenshot to refer the settings in URLs to exclude from caching ? Thanks!
Also, do you see wpo-cache-status: cached header in your html response?
See how to check it here: https://stackoverflow.com/questions/4423061/how-can-i-view-http-headers-in-google-chrome
HI @webulous
The page where I request a password reset is not cached
View post on imgur.com
View post on imgur.com
Even so, I had already created the page rule in the plugin to guarantee it, but it didn’t help.
Thanks
@laserstore The headers clearly show that the caching process is not taken place. Try disabling minify and see if that fixes issue.
But since you said
> Some customers started reporting to me
You need to check email part of the site. i.e. If you are using SMTP plugins or your hosting email service
@webulous hi there,
as far as I know there shouldn’t even be a cache on the password reset page. With regard to the email, there is no problem, as all you have to do is disable your plugin’s cache and the password reset email will work immediately. I chose to install another cache plugin to test and yes, it works correctly.
The problem is specifically with WP-Optimize. If I create rules to not cache the password reset page, that’s one more reason why the problem shouldn’t occur, since I’m using the page directly from the server. All the other pages are cached correctly and I can tell from the headers. Anyway,
I have no option using your plugin because password reset is essential for ecommerce users.
@laserstore Could you please submit a support ticket here for further investigation? Thanks
https://getwpo.com/ask-pre-sales-question/
(Yes, it is a pre sales form but it will reach our support channel)
