Problem with WooCommerce Subscription

  • Resolved stilagent

    (@stilagent)


    11 months ago

    Hi there!

    A customer has taken out a subscription with an order value of €33. Shipping was free for him. But it shouldn’t be, as shipping is only free for orders over €40. This has happened before and I don’t know how. When I add the same product to the shopping cart, the shipping is calculated correctly.
    Any idea how this can be?

    Best regards

    Juergen

    The page I need help with: [log in to see the link]

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  • Thread Starter stilagent

    (@stilagent)

    11 months ago

    now i know more: the first order was 33€ subscription product and another product that cost 10€ (no subscription product) -> so the order value was over 40€ -> free shipping. With the next automatic subscription delivery, the value was then only €33. However, shipping remains free. How can I counteract this?

    Plugin Author Jeroen Sormani

    (@sormano)

    11 months ago

    Hi,

    The ‘Subtotal’ condition uses the provided amount for the cart; if you’d like this to be a specific amount such as the subscription amount a customization would be required. Feel free to reach out through my site if you need help with that.

    Cheers,
    Jeroen

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